OnlyWin Privacy Policy

At OnlyWin, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit or play at only.win. This Privacy Policy explains what information we collect, why we collect it, and how we use, store and protect it. By creating an account with OnlyWin Casino, you confirm that you have read and understood this policy and agree to the practices described below.

Who We Are

OnlyWin is operated by 3-102-961232 Limitada, trading as Goodfly Limitada, registered in Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202606013-FI1, type b2c), and we operate under the supervision of the Gaming Board of Anjouan. For any legal or data-related enquiry, you may contact us at [email protected].

Information We Collect

When you register for an OnlyWin casino account or use our services, we collect several categories of information in order to provide you with a secure and personalised gaming experience.

We collect registration data including your full name, date of birth, contact details, unique username, betting currency, deposit limit and your chosen security question.
We require you to declare whether you are a politically exposed person as part of our onboarding process.
We gather identity verification documents such as a passport, driving licence, national ID or payment card (with the first six and last four digits visible and the CVV hidden), together with a utility bill or bank statement no older than six months, as part of our KYC procedures.
We record financial information relating to deposits, withdrawals and payment methods you use, including Visa, Mastercard, e-wallets and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin and USDT.
We track your gaming activity, including games played, bets placed, bonuses claimed and loyalty points earned, to administer our Loyalty Program and VIP Club.
We collect technical data such as your IP address, device type, browser information and login activity, including when you use the OnlyWin casino app.

How We Use Your Information

We at OnlyWin use the information we collect for a number of legitimate purposes connected to running our platform and complying with our legal obligations as a licensed operator.

We use your data to verify your identity, confirm your age and complete mandatory KYC and anti-money-laundering checks before approving any onlywin casino login or withdrawal request.
We use your contact details to send you important account notifications, including notice before any inactivity deduction is applied to a dormant account.
We use your gaming and deposit history to manage welcome bonuses, reload offers, the Sunday Boost, High Roller promotions and your position on our 20-level Loyalty Program.
We use your data to detect and prevent fraud, bonus abuse and any activity prohibited under our Terms and Conditions.
We use aggregated data to improve our website, our OnlyWin casino app, and the overall player experience across desktop and mobile.
Our marketing team may use your contact details to send promotional offers, an onlywin bonus code, or information about our Activity Hub, Tournaments and Missions, unless you opt out.

Legal Basis and Restricted Jurisdictions

We process your data in accordance with the laws of the Autonomous Island of Anjouan, which govern our Terms and Conditions and this Privacy Policy, with the courts of Anjouan having exclusive jurisdiction over any dispute. Please note that registration and use of our service are prohibited for residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and countries on the FATF blacklist. We reserve the right to refuse service to residents of any other country at our discretion, and certain bonuses, including no-deposit offers, are restricted in additional jurisdictions as set out in our bonus terms.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

Payment processors and financial institutions required to complete deposits and withdrawals, including Visa Original Credit Transfer and Mastercard Payment Transfer providers.
Regulatory authorities, including the Gaming Board of Anjouan, where required by law or as part of a complaint escalation process.
Our affiliate programme, BigDeal, solely for the purposes of tracking referred players and commission attribution, without disclosing sensitive personal data.
Our gamification and CRM partner, Smartico, which powers missions, in-game coins and loyalty tracking across the Activity Hub.
Third-party service providers assisting with identity verification, fraud prevention and customer support.

Cookies and Tracking Technologies

Our website and the OnlyWin casino app use cookies and similar tracking technologies to remember your preferences, maintain your session, and understand how you interact with our games and promotions. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect your ability to use some features, including the onlywin casino login process.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations. If your account becomes inactive for six months without login, deposit, withdrawal or wager, we will notify you at least seven days before any applicable deduction is made, in line with our Terms and Conditions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our KYC process, which requires verified identity documents before any withdrawal is processed, is one of the key safeguards we use to protect both your account and our platform from fraudulent activity.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of the information we hold about you. If you wish to exercise any of these rights, you may contact our support team or write directly to [email protected] for legal and account-related matters.

You have the right to request a copy of the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete data.
You have the right to request that we delete your data, subject to our legal retention obligations as a licensed operator.
You have the right to withdraw consent to marketing communications at any time.

Children's Privacy

Our services are not intended for anyone under the legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of your OnlyWin account after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please reach out to us through Live Support chat, email [email protected] for general enquiries, [email protected] for legal and account matters, or [email protected] if you are a member of our VIP Club. Complaints should be directed to our support team first and may subsequently be escalated to the Gaming Board of Anjouan if unresolved.